Public Sector Advisory Services

Today’s governments face a common reality: they need to meet the changing expectations of their citizens.

Their constituents base their expectations on the criteria of service, performance and cost. Whether in terms of network security, health and human services, transportation or just finding the right person to answer its questions, the public expects government to be accountable, customer-centric and efficient.

Next-generation governments will need to deliver on-demand services and integrated agency operations to citizens, businesses and other third-party stakeholders no matter when, where or how they request them. Governments will have to transform their current operations into leveraged enterprises that are agile, responsive, transparent and based on inter-agency and intergovernmental collaboration.

TPI, as an independent, trusted advisor, provides public sector executives with realistic and proven roadmaps, supporting their efforts to transform existing operations into performance- and customer-driven enterprises.

We provide the knowledge, discipline and executable plans governments need to build enterprise shared services operations or competitively procure complex service operations.

  • Trusted Advisor – As the industry founder and innovator, TPI is the most respected and trusted advisor to public sector entities and corporations worldwide, across the entire lifecycle of information and communication technology (ICT) advisory services. Our Public Sector teams bring the best practices in government transformation to our public sector clients worldwide.
  • Company Experience – More than 80 percent of TPI’s revenue comes from repeat clients and referrals – testimony to a culture of business-oriented achievements earned over many years. We have advised on more than 2,250 engagements, including 1,100 transactions with a total contract value of more than US$252 billion. Recently, we assisted the State of Texas on its Data Center Services initiative. In Australia, TPI has assisted government agencies to test the service provider market and undertake procurement projects for full scope ICT (including Service Desk, End User Computing, LAN/WAN, Midrange, Mainframe, and Telecommunications). TPI has also extended its Public sector capability to South East Asia, specifically working with Health and Education agencies in Singapore.
  • Delivery Teams – TPI advisors assigned to public sector projects are some of the most experienced and talented professionals in the public and private sector and bring a realistic understanding of government procurement guidelines and procedures. Working collaboratively with clients, our teams provide independent, objective and unbiased advice.
  • Proven Approach – TPI’s methodology and processes, based on more than 18 years of public and private sector experience, are integral to our approach and align to government procurement guidelines. The solid, real-world experience of our practitioners strengthens our methodologies and processes to ensure real “value-for-money” outcomes.

Our Public Sector Advisory Service offerings include:

Assessment and Strategy Development – Drawing on our deep strategic expertise, we work closely with our clients to develop short-term and long-range goals for cost reduction, transformation of the services environment, deployment of standard business practices, total cost of ownership, and improvement in service quality, reliability and capability

Enterprise Governance Planning & Implementation – Nurturing a team approach, we work closely with your enterprise organization, along with your customers and third-party stakeholders to develop, and if requested, implement an enterprise roadmap for an effective, customer-centric governance model that meets government oversight requirements and draws upon TPI’s Governance Excellence Program.

Shared Services Business Case Planning and Implementation – Whether you decide to build an enterprise shared services operation internally and/or through an external service provider, TPI collaboratively develops a realistic business case that documents and assesses your existing single or multi-agency operations and make sound recommendations for the future based on proven methodologies and best practices developed from our past public and private sector experience. TPI, if requested, will evaluate your existing shared services organization to identify any governance or management fine-tuning needed over time.

Contracting, Negotiation and Service Provider Management Support – TPI brings the structure, discipline and proven methodologies that you will need for successfully contracting large complex service agreements and public/private partnerships. During that effort, we review the provider community for the best current market opportunities consistent with best practice public sector procurement guidelines. We will also, if requested, assist in building an enterprise Service Management Office to effectively manage your service provider’s performance and costs. TPI’s Mark-to-Market analysis provides a cost comparison to contracts executed with peer organizations in the public and private sectors over the recent 18 month period.

Competitive Procurement & Strategic Sourcing Planning – TPI provides approaches and recommendations for maximizing competition and value in your organization’s ICT commodity product and services purchasing program. We review the existing program with selected customers and vendors, examine your organization’s supply chain operations and make recommendations for cost savings and increased customer satisfaction. Our recommendations will focus on ensuring the integrity of government procedures, fairness and transparency in all procurement decisions.

For more information, contact:

publicsector@tpi.net