TPI has been named the top full service outsourcing and offshoring advisor by The Black Book of Outsourcing 2008 “Top Outsourcing Advisors” list.

We were also named number one in two of the full service advisory categories: IT Outsourcing and HR Outsourcing. In addition, we received high rankings for our work in two other categories: Finance and Accounting Outsourcing and Business Process Outsourcing.

The rankings are especially meaningful as they reflect the evaluation of our services by our clients and industry influencers, confirming we are providing valuable guidance to our clients around the world.

I’d like to personally thank those outsourcing decision makers, users and C-level officers that evaluated TPIs services so positively. We are extremely pleased to be recognized as the number one offshoring and outsourcing advisor and this honor reflects our complete commitment to our clients’ success — a dedication instilled since the founding of the company — coupled with our broad and expanding expertise across functions, industries and geographies.

Thanks again, and we look forward to continuing to provide the industry with real-time market information and expert advice on sourcing strategy.

Regards,



Michael P. Connors
Chairman & Chief Executive Officer
Information Services Group, Inc. & TPI

Mitigate the Risk of Value Leakage — Choosing the Best Path Forward in a Divested ITO Relationship
by Fred Croxton, Director, TPI; and Paul Duckham, Senior Advisor, TPI

Many IT contracts are structured as global agreements, with commitment and pricing based on volumes across regions and business units in place at contract signing. When parts of an organization are split off due to a merger, acquisition, divestiture or joint venture activity, it becomes a challenge to manage those contracts. Learn about typical questions that arise in these situations and how CIOs can plan ahead to be better positioned to retain the value of contractual and service provider relationships in the face of future equity events.

White Paper: Making Gainsharing Work: How to Create, Cultivate and Maintain the Business of Innovation in an Outsourcing Arrangement
by Dinesh Goel, Director, Global Service Delivery, TPI

Whether due to poorly structured contracts, relationship and delivery problems, or the behavioral aspects of the client and the service provider, gainsharing arrangements alone offer no guarantees of outsourcing success. This paper defines gainsharing, outlines why it is important, and how organizations can enhance their results by crafting outsourcing agreements to offer the highest probability for success through rewards for innovation.

Case Study: Outsourced E-Mail Management Improves the Internal Communications Effectiveness of Global Transportation Company

Recognizing the lack of internal IT resources to adequately manage its internal e-mail system, the client had outsourced its e-mail system management but was not satisfied with the service provider’s performance. Company executives believed the provider’s communication was inadequate and especially fell short when problems occurred or when clear role definition was needed.

Save the Date: Quarterly Industry Snapshot:

2Q08 Global TPI Index

• Wednesday, July 16, 2008
• 10:00 a.m. (U.S. Central Time) / 11:00 a.m. (U.S. Eastern Time)

2Q08 EMEA TPI Index

• Thursday, July 17, 2008
• 11:00 a.m. (British Summer Time) / Noon (Continental Europe Time) / 4:00 p.m. (U.S. Eastern Time)

2Q08 Asia Pacific TPI Index

• Wednesday, July 23, 2008
• 10:00 a.m. (Indian Standard Time) / 2:30 p.m. (Australian Eastern Standard Time) / 12:30 a.m. (U.S. Eastern Time)

Dial-in details will be available in July. If you have questions, please contact either Warren Bell or Denise Colgan.





TPI News

TPI Ranked #1 Full Service Outsourcing Advisor


TPI Opens Client Center in Detroit


Striving Toward a More Perfect HRO Union





TPI Events

Asia Pacific (South East Asia) Sourcing Leadership Exchange 2008
Shangri-La Hotel Kuala Lumpur, Malaysia July 1, 2008


Asia Pacific (South East Asia) Sourcing Industry Conference 2008
Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur, Malaysia July 1, 2008







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How Productive Are Your Captive Offshore Operations?
TPI’s Benchmarking Research Guides Your Next Move

To better understand the issues and opportunities facing captive and offshore operations, TPI conducted an operationally oriented benchmarking study of financial services captive units and outsourced service centers across more than 50 key operating and financial parameters. Participant captive and service-provider-established centers spanned these parameters:

• Small to large — 500 to 10,000 offshore employees
• New to mature — less than two years to more than five years from inception

Curious how to make captive centers work successfully for your company? Click here to learn more about the results of TPI's benchmark study of financial services captives.

Sample benchmark report: Prioritized list of findings

In their relatively short history, "captives" — foreign-owned operational units — based in India have experienced a mixed record of success and failure. A new set of studies by TPI finds that both legacy and new captives are embracing emerging business models aimed at unlocking previously untapped business value. This white paper explains this trend, which TPI calls "Captive 2.0," and predicts additional developments in the evolution of captives.

To assist executive teams in considering the many alternatives available for enhancing the cost effectiveness, productivity, and assurance of their operations, TPI recently published the “3C Framework for Sourcing Decisions.” Using the 3C Framework as our guide, TPI now offers a one-and-a-half-day workshop to familiarize you with the evaluation of make-versus-buy alternatives for enhancing your service organization’s contribution to corporate growth strategies.

Read more about how TPI’s 3C Framework Workshop can provide you a structure for making this strategic decision.

To discuss with a TPI executive, contact Todd Miller.

This TPI point of view offers experienced advice for companies facing redeployments, including key issues to consider for initiating a professionally managed redeployment project to successfully navigate the complexities of European employment laws.

The outsourcing roadside is littered with HRO deals that have hit the ditch. Why then would some of the top India-heritage providers be trying to catch this falling knife? As one executive told me, “Because there’s market need and we can do this work.”

Uncertainty is driving outsourcing demand, and fast-growing India-heritage service providers are making considerable investments to play in the HRO game.

Data privacy – including how business, governments and individuals handle it – has the potential to re-shape the sourcing industry in significant ways.

Weigh in on this important topic