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Market Data and Trends
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Global
1Q08 TPI Index
TPI Index Reveals
Healthy Market Momentum in 2008 for Global
Outsourcing Industry
- Second-best first-quarter performance ever
for annualized contract value
- Europe, the Middle East and Africa (EMEA)
responsible for 65 percent of global contract
value awarded
- Most “new scope added” contracts ever for a
quarter, an indicator of satisfaction with
outsourcing relationships
- Near record-high total contract value
awarded during the previous six months
- Annual contract value for past six months up
25 percent over similar six-month period one
year ago
EMEA
1Q08 TPI Index
Financial Services
Industry Ponders Outsourcing as Economic Downturn
Bites
- Tougher economic climate means more
companies are looking to outsourcing to deliver
cost savings; points to defining year for the
outsourcing industry
- Europe dominates outsourcing industry due to
continued softness of American market
- 2008 off to a strong start with 122
contracts valued at over €16.5 billion awarded
to date
- Six out of seven new mega deals in Q1 have
been signed in Europe, three of them with Royal
Dutch Shell
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Research Survey |
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Impact
Future Data Privacy Regulations: Give Your Input to
Industry Survey
(Estimated
completion time is less than 15 minutes.)
Data
privacy – including how business, governments and
individuals handle it – has the potential to re-shape
the sourcing industry in significant ways.
Learn
more about the survey
Weigh
in on this important
topic
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Featured Paper
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Top
10 Problems with Outsourcing Implementations (and How to
Overcome Them)
by Shawn McCray, Partner,
TPI
This white paper is a "must-read" for any
organization contemplating outsourcing. Based on
multiple interviews with service providers and buyers of
outsourced services (clients), this paper defines 10 of
the most common problems that impede successful
outsourcing implementations and offers specific actions
to mitigate these issues and facilitate change.
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”Point of View” |
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Proceed
with Caution When Outsourcing Large-Scale ADM
Outsourcing in China
by Greg Blount,
Partner & ADM Strategy Leader, TPI; and Paul
Schmidt, Partner & Managing Director, Global Service
Delivery, TPI
Executives considering outsourcing
large-scale Applications Development & Maintenance
(ADM) projects to China should consider the alternative
with eyes wide open.
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Blog |
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Catching
Up or Staying
Ahead?
Today's blog on the
HP/EDS deal comes from Peter Allen, Partner and
Managing Director, TPI.
The marriage
of EDS and HP is not about catching IBM, as has
been commonly reported, but about staying ahead of
Google, Amazon and Dell, while emphasizing
services over effort.
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Podcast |
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Data
Privacy in Global
Outsourcing
In this edition of
SourcingTalk, industry thought leader, Kevin M.
Campbell, Group Chief Executive – Outsourcing,
Accenture, joins Peter Allen, Partner &
Managing Director, TPI, to discuss how increased
regulations by governments across the globe affect
the global sourcing industry. Specifically, Peter
and Kevin explain government regulations
surrounding the storage and processing of personal
data, and whether the risks relating to protecting
privacy are enablers or detractors for
outsourcing.
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| TPI Events
Recap |
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TPI’s Sourcing
Leadership Exchange (SLE) and Sourcing Industry
Conference (SIC) Break Attendance Records
In late April, TPI held its SIC
(for service providers and law firms) and SLE
(for buy-side participants) conferences in
Chicago.
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This year’s conference theme was
"Tipping Points: Critical Moments in the
Sourcing Life Cycle," and 120 executives from
more than 50 service provider firms came to
Chicago to discuss how to advance sourcing
industry practices and knowledge among service
providers.
The topic of "innovation"
earned the most buzz during the conference, and
executives discussed how to put innovation more
prominently on the table for outsourcing
relationships. Other debates crossed a spectrum
of context ranging from macroeconomic factors to
the minutiae of individual transaction
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This
event, titled “Sorting through a Crowded
Sourcing Universe: Essential Insight for
Action,” attracted an unprecedented number of
representatives from over 80 different
companies.
Despite popular conjecture
about a slowdown in the adoption of outsourcing
the attendees generally expressed a desire to
become ever MORE active in using outsourcing to
achieve greater variability in their corporate
cost profiles.
Many of the attendees,
whether in the planning stages or actively
managing existing arrangements, were keen on
achieving even greater flexibility in their
costs. The discussions around captive
operations, shared services, internal
optimization, and outsourcing received
considerable air time in the context of programs
to improve costs, capabilities and
capacity.
To obtain a
copy of an SLE presentation >
For more
information about future SLEs
>
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Also in This
Issue ...White
Paper: Finance & Accounting BPO Buyers Move Toward
Process-Based OTC Outsourcing
by Kerrie Freeman,
Director, TPI; and Art Shanfeld, Senior Advisor, TPI
This white paper documents the trend in order-to-cash
(OTC) outsourcing away from a function-by-function basis
toward a more holistic approach that addresses entire finance
and accounting (F&A) processes. Learn how buyers of
outsourced OTC services and their service providers are
mutually benefitting from this shift as the ability to provide
end-to-end services rises up to meet increased client demand
for comprehensive F&A solutions.
Case
Study: A Global Air Carrier Gets Multi-Sourcing Off the Ground
in China
A major global air carrier sought to cut
costs and improve the quality of its information technology
(IT) application services by engaging with third-party service
providers. The company’s objective was to launch a
foundational business transformation initiative that would
seamlessly integrate its operations with externally provided
IT maintenance and development
services.
TPI News
Information
Services Group Announces First Quarter 2008 Financial Results
TPI
Partner Named 2008 FAO Superstar
TPI
Shares Industry Insight at SIG’s Global Sourcing Summit
TPI
Partner and President, North America, Named “Thought Leader of
the Year” at the Human Resources Outsourcing Association’s
Awards™ Gala
Change Management, Poor Governance Top
Hindrances in BPO Engagements
TPI
Events
TPI/Mayer Brown
Thought Leadership Forum
June 10, 2008
Chicago,
Illinois
Asia Pacific (South East Asia)
Sourcing Leadership Exchange 2008
Shangri-La Hotel
Kuala Lumpur, Malaysia
July 1, 2008
Asia Pacific (South East Asia)
Sourcing Industry Conference 2008
Shangri-La
Hotel
Kuala Lumpur, Malaysia
July 1, 2008
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attachments for the presence of viruses. The company accepts
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this e-mail. | |
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About
TPI 
