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Market Data and Trends
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TPI INTRODUCES THE 3C FRAMEWORK FOR
SUCCESSFUL SOURCING STRATEGIES
Cost, Capability, Capacity — 3C: TPI presents a
new framework for successful sourcing today and
into 2010:
- To ensure successful outsourcing strategies,
TPI offers a new framework for both outsourcing
clients and service providers
- A strategic, total value-oriented view of
outsourcing comprising cost, capability and
capacity, necessary for successful outsourcing
relationships
- The 3C framework from TPI gives the client
an important foundation to help structure
sourcing evaluations
- TPI’s 3C framework offers service providers
the opportunity to articulate value propositions
in terms that transcend unit costs and focus on
long-term value creation for clients
- Communication between service providers and
clients is essential in order to achieve
successful outsourcing relationships … before,
during and after contract negotiations
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Featured Paper
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Shared
Services and Outsourcing — Evolution Into a Hybrid
Model
by Bill Frech, Partner & Managing
Director, CFO Services North America, TPI
For
more than two decades, companies competing in the global
economy have continually refined how to best meet their
corporate goals — agile management, operational
efficiency and cost control — while ensuring that their
organizations added customer value. For functions
perceived as non-core to the business, companies have
historically tried what originally seemed radically
different approaches to improving these operations —
either internal shared services or external outsourcing.
Today, organizations are combining these two
operating models into a flexible, new “hybrid” that
reduces risk and cost — while further maximizing
benefits such as improved leveraging of capabilities and
expertise — that enables the company to extend service
into new areas by providing improved service levels,
responsiveness and adaptability. This paper examines the
steps leading to the development of this hybrid and
discusses its essential characteristics.
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Survey
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Ensure Industry Guide Reflects
Your Experiences
Have you wondered how
rankings in the popular and growing outsourcing lists
are determined? This year, be sure your opinion and
first-hand experiences are factored into the rankings of
The Black Book of Outsourcing 2008 Survey.
“We think that the Black Book
of Outsourcing plays an increasingly valuable role in
the marketplace as an encyclopedia of sourcing providers
and advisors,” says Scott Gildner, Partner &
President, North America, TPI. “Given the reception it
has received in our community, clearly the authors have
filled a void which has gone untapped.”
That
said, the satisfaction survey results have not
historically been consistent with TPI’s clients’
perceptions of the industry leaders in various
categories, perhaps because not enough of us
participated in the surveys. So this year, we are
actively encouraging our clients and other industry
influencers to complete the surveys and make their
voices heard. As always, TPI wants to support any
valuable source of information available to our clients
about sourcing options and alternatives.
The
surveys – one to evaluate service providers (vendors)
and the other for sourcing advisors – are open now and
will close 5 p.m. EDT, May 12, 2008. Click
here to begin the survey.
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Also in this
Issue...Please join us for the
Global
1Q08 TPI Index conference call — TPI’s quarterly analysis
of the global commercial outsourcing industry for the first
quarter of 2008.
The 1Q08
TPI Index will be held on Wednesday, April 16, 11:00 a.m.
(Eastern).
For more information on the TPI Index or to
attend this quarter’s call, please contact
TPI.
The
Three Rs: Restructure, Re-compete, Remediate: What’s the Best
Route for Putting Your Outsourcing Relationship Back on
Track?
A client entering into an outsourcing agreement
with a service provider will inevitably face the need to
modify the contract or address performance issues in the
relationship over its life cycle. Depending on what needs to
be addressed and what is driving the need for change, the
client must decide whether to remediate the relationship,
restructure the agreement, or re-compete the business.
This paper outlines questions and issues for a company
to consider about its outsourcing relationship and provides a
guide for determining how best to proceed.
TPI News
TPI
Advises Shell on $4B Multi-Supplier Outsourcing Contract
Largest contract in today’s market for Europe’s
largest corporation
Industry
Thought Leaders from TPI to Present Strategy & Best
Practices for Shared Services Organizations at 12th Annual
Shared Services Week
TPI’s Peter Allen to give
conference’s opening keynote speech on the future state of
shared services
TPI
Enhances its Governance Services Offerings to Address Users’
Need to Obtain Greater Value from Outsourcing Relationships
TPI expanded its Governance Services offerings to
include solutions that provide clients with more in-depth and
ongoing management and value creation for their outsourcing
relationships
TPI
Facilitates $1.5 Billion Outsourcing Transaction Between
Prudential UK and Capita
Largest-of-its-kind
contract confirms TPI as United Kingdom insurance market
leader
TPI
Events
TPI Americas
Sourcing Leadership Exchange Conference
The Drake
Hotel
Chicago, Illinois
April 30 – May 2, 2008
Browse
the Agenda
Americas Sourcing Industry Conference
The Drake Hotel
Chicago, Illinois
April
21 – 22, 2008
Browse
the Agenda
Asia Pacific (Australia/New
Zealand) Sourcing Leadership Exchange
Park Hyatt
Hotel
Melbourne, Australia
May 13 – 14, 2008
Asia Pacific (Australia/New Zealand)
Sourcing Industry Conference
Park Hyatt Hotel
Melbourne, Australia
May 15, 2008
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About
TPI 
