Thought Leadership Spotlight

Make TPI's Benchmark Data on Financial Services Captives Work for You

Curious how to make captive centers work successfully for your company? Click here to learn more about the results of TPI's benchmark study of financial services captives and to find out how to put our industry experts to work for your company.


Benefit from TPI's Research on Offshore Captive Units

During the last decade, captive and outsourced operations in India have emerged as popular offshore delivery platforms, especially for financial services firms.

However, currently, these operations are under considerable pressure as corporations increasingly seek additional value and year-on-year cost improvements beyond the initial arbitrage. Other current challenges include 1) optimizing work flow; 2) improving resiliency; and 3) expanding scale and productivity.

To better understand the issues - and opportunities - facing captive and offshore operations, TPI conducted an operationally oriented benchmarking study of financial services captive units and outsourced service centers across more than 50 key operating and financial parameters. Participant captive and service-provider-established centers spanned these parameters:

  • Small to large - 500 to 10,000 offshore employees
  • New to mature - less than two years to more than five years from inception

Chart Your Best Course Forward by Benchmarking Your Captive and Offshore Operations

TPI's experienced advisors who specialize in financial services and global service delivery (offshoring) can benchmark your captive units and offshoring relationships to pinpoint actionable near- and long-term improvement opportunities. You can expect:

  • Benchmark metrics that cover all relevant areas of operations and help establish internal and external performance benchmarks
  • Prioritized lists of findings across key performance categories that clearly identify improvement opportunities
  • Comparison of current cost structure across key spend categories
  • Plotting of current performance and market commentary for each metric

Want to learn more about how TPI can help your financial institution succeed through captive centers and offshoring?
Contact our experts today.


Review the Seven Key Findings of TPI's Benchmark Study (click "Next" for more details)


View Sample Benchmark Reports: (click "Next" to view samples)


Want to learn more about how TPI can help your financial institution succeed through captive centers and offshoring?
Learn more from our experts.