Gradient

Gradient, TPI's summary of Global Outsourcing Service Provider News, is a monthly compilation of significant service provider activities within the industry. These significant news items include contract signings, alliances, and mergers and acquisitions. Inside each edition, you will find stories summarizing key service provider events along with executive appointments and year-to-date service provider market share.


Gradient, December 2008

  • Summary of Volume and Market Share
  • Big Five North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Relationship Management
  • BPO Transaction Processing and Operations
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Upcoming Awards
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, November 2008

  • Summary of Volume and Market Share
  • Big Five North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Relationship Management
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Upcoming Awards
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

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