Success Stories
Insurance Company
"The support TPI brought to the negotiation process was OUTSTANDING."
Chief Claims Officer, The Insurance Company
Objectives
- Adopt variable cost structure for in-scope services
- Incent performance through innovative gain share opportunity
- Migrate to industry-leading processes and platform
- Position for seamless support through company transition
Scope
- In-scope staff of 22 FTEs
- Functions included all processes related to subrogation from claim file handler referral to recoverable
- US$1.4 million per annum spend on recovery base of $US50 million
Results
- TPI Helped the client to develop an approach to a competitive bid process and financial analysis.
- Presented a modified approach that accelerated the competitive bid process
- Developed a custom business case that modeled the impact of innovative gain share and performance improvement on the client's financials
- We supported the client through a challenging negotiation process that included several progressive terms that more effectively captured business requirements for both parties