Success Stories

Financial Services Company

"Having been a principal in two large mega outsourcing deals during my career, there were many lessons learned. The most important was realizing that service providers are well equipped to manage you through their preferred process of deal structuring. It is very important to take control and ensure alignment with business objectives. Working with the TPI team led to a successful bidding and selection outcomes for my firm."

Managing Director, Financial Services Company

Objectives

  • Continuous cost improvement and 'transparent' pricing
  • Reduce need for capital requirements
  • Positive cash flow and income statement impact
  • Drive improved shareholder price
  • Shift to an enterprise shared-services model
  • Service performance improvement year on year
  • Focus on core business and strategic initiatives
  • Improve corporate agility
  • Process efficiencies
  • End-to-end service levels

Scope

  • Global scope - North America, Europe/Middle-East/Africa, Asia-Pacific and Latin America
  • Annual IT infrastructure potential in-scope spend in excess of US$1.1 billion
  • Engagement included an initial assessment, market review, transformation initiatives, initial and expanded RFP's and sourcing management.
  • Functions initially included in-scope: Mainframe/mid-range/output, distributed computing, network, customer care, and cross services

Results

  • Assessment provided first comprehensive view of IT landscape and identified major savings initiatives for newly merged firm
  • Comparison to market ranges resulted in go-to-market decision for mainframe and network, then entire infrastructure
  • Savings initiatives integrated into sourcing strategy for the client in the form of Transformation requirements
  • Service provider cost savings estimates ranged from ten to fifteen percent
  • Proposals included acceptance of transformation initiatives, including data center and server consolidation
  • Approximately 4000 personnel and contractors successfully transitioned to the service provider
  • Diligence in service management & governance prevented value leakage and led to realization of initial year savings targets while transferring most Transformation risk to service provider